{"id":13914,"date":"2022-01-20T19:48:34","date_gmt":"2022-01-20T17:48:34","guid":{"rendered":"https:\/\/ntemonte.com\/?page_id=13914"},"modified":"2022-11-22T16:58:46","modified_gmt":"2022-11-22T14:58:46","slug":"guarantees-returns","status":"publish","type":"page","link":"https:\/\/ntemonte.com\/en\/guarantees-returns\/","title":{"rendered":"Guarantees \/ Returns"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]PRODUCT WARRANTIES<\/span><\/span><\/strong><\/p>\n

1.1 Warranty<\/span><\/span><\/u><\/strong><\/p>\n

All products available for sale in the online store of the company Terzi Anna TH. (Ntemonte), are covered by a guarantee of good operation whose period is equal to 1 (one) year.<\/span><\/span><\/p>\n

1.2 Binding – Article 7 of Directive 1999\/44 \/ EC<\/span><\/span><\/u><\/strong><\/p>\n

Member States may provide that, in the case of second-hand goods, the seller and the consumer may agree on contractual terms or agreements which provide for a shorter period of the seller’s liability than that provided for in Article 5 (1).<\/span><\/span><\/p>\n

This period may not be less than one year.<\/span><\/span><\/p>\n

1.3 Unconditional receipt – Article 545 of Law 3043\/2002<\/span><\/span><\/u><\/strong><\/p>\n

If the buyer received the product without reservation, knowing its defect or lack of agreed quality, it is considered that it accepted it.<\/span><\/span><\/p>\n

1.4 Article 544 of Law 3043\/2002<\/span><\/span><\/u><\/strong><\/p>\n

The seller is not liable for compensation for lack of contracted property, if this property existed at the time of the conclusion of the contract, but ceased to exist without the seller’s fault before the risk passes to the buyer.<\/span><\/span><\/p>\n

2 Warranty Duration<\/span><\/span><\/u><\/strong><\/p>\n

The warranty period starts from the date of issuance of the legal documents, by our company to our respective customers and in which the product codes are always written.<\/span><\/span><\/p>\n

3 Warranty Coverage<\/span><\/span><\/u><\/strong><\/p>\n

The product guarantees are covered directly by Anna Terzi (Ntemonte) Individual Company<\/span><\/span><\/p>\n

and the product warranty is valid within our company.<\/span><\/span><\/p>\n

The above means that the defective products that are returned for inspection, in order to detect a possible malfunction, are transported to and from our company at the responsibility and expense of the buyer.<\/span><\/span><\/p>\n

4 Warranty information<\/span><\/span><\/u><\/strong><\/p>\n

The buyer can be informed about the intervals of the provided guarantees, either on the individual page of each product in the relevant guarantee table, or by phone from a representative of the company stating a description and product code.<\/span><\/span><\/p>\n

5 Point (16) of Directive 1999\/44 \/ EC<\/span><\/span><\/u><\/strong><\/p>\n

Due to their special nature, second-hand goods are generally impossible to replace; whereas, therefore, the consumer’s right to request replacement does not normally apply to such goods; parties to agree on a shorter period of liability;<\/span><\/span><\/p>\n

6 More Information<\/span><\/span><\/u><\/strong><\/p>\n

For more information you can refer to the following official documents:<\/span><\/span><\/p>\n