PRODUCT WARRANTIES
1.1 Warranty
All products available for sale in the online store of the company Terzi Anna TH. (Ntemonte), are covered by a guarantee of good operation whose period is equal to 1 (one) year.
1.2 Binding – Article 7 of Directive 1999/44 / EC
Member States may provide that, in the case of second-hand goods, the seller and the consumer may agree on contractual terms or agreements which provide for a shorter period of the seller’s liability than that provided for in Article 5 (1).
This period may not be less than one year.
1.3 Unconditional receipt – Article 545 of Law 3043/2002
If the buyer received the product without reservation, knowing its defect or lack of agreed quality, it is considered that it accepted it.
1.4 Article 544 of Law 3043/2002
The seller is not liable for compensation for lack of contracted property, if this property existed at the time of the conclusion of the contract, but ceased to exist without the seller’s fault before the risk passes to the buyer.
2 Warranty Duration
The warranty period starts from the date of issuance of the legal documents, by our company to our respective customers and in which the product codes are always written.
3 Warranty Coverage
The product guarantees are covered directly by Anna Terzi (Ntemonte) Individual Company
and the product warranty is valid within our company.
The above means that the defective products that are returned for inspection, in order to detect a possible malfunction, are transported to and from our company at the responsibility and expense of the buyer.
4 Warranty information
The buyer can be informed about the intervals of the provided guarantees, either on the individual page of each product in the relevant guarantee table, or by phone from a representative of the company stating a description and product code.
5 Point (16) of Directive 1999/44 / EC
Due to their special nature, second-hand goods are generally impossible to replace; whereas, therefore, the consumer’s right to request replacement does not normally apply to such goods; parties to agree on a shorter period of liability;
6 More Information
For more information you can refer to the following official documents:
PROCEDURE FOR RETURN OF DEFECTIVE PRODUCTS
- Definition
Defective is considered a product which was received by the customer in a different condition from the description given during the order process and is not related to the shipping process.
- Warranty
The product guarantee is strictly valid only within our company.
In case of shipping costs to and from our company, then these are borne entirely by the customer.
3.1 Shipping Packaging
Products should be shipped with their original protective packaging (where available) so as not to cause damage during transport.
If the original packaging is not present, then the improvised packaging must be properly fitted so that the product is safe to transport.
In case, during the transport, damages have occurred then the customer will be charged with the cost of repair, prepaying its value after relevant information.
In case the customer does not wish to proceed with the repair process then the product will be returned to the customer in the same condition.
The cost of returning to the customer will be borne exclusively by the customer.
3.2 Accessories
The products must be shipped with the necessary accessories for their full functionality.
Storage furniture: Knobs, doors, shelves, stand, etc.
Sofas, chairs, stools: Pillows, legs, upholstery, etc.
Mirrors, frames, tables: Frames, crystals, backs, windows, illustrated form, etc.
If any of the above is necessary and has not been shipped then the inspection process will not proceed until the receiving department is in possession of the complete product.
4 Related Documents
4.1 Defective Product Form (F.E.P.)
The products will be obligatorily and always accompanied by the official Defective Product Form (FEP) which you can find below on this page.
Otherwise the products will not be checked until the Defective Product Form (FEP) is sent by fax or e-mail.
4.2 Delivery Note
Products that have been purchased with an invoice should be sent to our company accompanied by a relevant document (Shipping slip).
If someone does not have a relevant document, while he has bought the product with an invoice, he will send the product strictly and only after consultation with one of the representatives of our company.
In case the above process lasts more than 10 days without being completed through the fault of the customer, the parcel will be returned to the customer at his own expense without shipping has been checked.
5 Check
The duration of the product inspection by the competent department lasts from 24 to 72 hours depending on the workload, but also depending on the time required to fully inspect the product (type of malfunction, fault, etc.).
6 Indirect Replacement
6.1 Procedure
In case you are absolutely sure that the product you have purchased is defective and you want to replace it immediately with another product of the same or higher value.
Then and after consultation, you send us the product that you consider defective to be checked by the competent department.
6.2 Indirect Replacement Form (F.E.A.)
The procedure is identical to the aforementioned defective product return procedure, with the difference that instead of the Defective Product Form (F.E.P.), you fill in the Indirect Replacement Form (F.E.A.).
6.3 Completion of Audit
6.3.1 Positive Audit Result
After the technical inspection that will follow from the competent department, if the product you sent is really defective, we issue a credit invoice for the product and we credit immediately, to the bank account that you have stated in the form the amount of the credit.
6.3.2 Negative Control Result – Unjustified Return
However, in case the product proves to be defective, then we will return the product you sent us as defective without any credit to your account.
| In case a product has been returned as defective but nevertheless after the relevant inspection through which it will pass, it is found that there is no damage and / or malfunction, the customer is required to pay the value of the inspection which is 20 € (including Φ. Π.Α.). |
6.4 Denial of Acceptance and / or Cooperation
In case after the completion of the Defective Product Inspection process, the customer refuses to cooperate with the competent department of our company or refuses to receive the product (s) he sent for inspection, for a period longer than 15 days from the date of completion , then our company will issue a credit invoice for the product, of reduced value (in relation to the initial purchase price) in an amount proportional to the damage and the “age” of the product, but also to its general condition.
A service invoice will then be issued for the relevant audit.
Finally, if after the above, there is a financial difference, ie an amount that remains to be returned to the customer, if the customer does not declare a bank account to credit this amount, the balance will remain on his card until he claims it.
6.5.1 Send Form
The submission of the Defective Product Form (F.E.P.), as well as the Indirect Replacement Form (F.E.A) can be done electronically at the email: ntemontelovers@hotmail.com
6.5.2 Forms
RIGHT OF WITHDRAWAL
1 Right of Withdrawal
If the customer is a natural person (consumer) who prepares the sale for personal use and not for the service of his individual activity, then he is entitled to withdraw from the sale within 14 calendar days, returning the product to its original state, incurring costs return, according to JM 5338/2018 .
Attention: The provisions on out-of-store contracts do not apply to contracts for which the consumer pays less than € 30 ( Article 3a, par. 4, law 2251/1994 ).
2 Instructions Regarding the Exercise of the Right of Withdrawal
You are entitled to unreasonably withdraw from the contract remotely, in writing within 14 calendar days returning the product to its original condition.
According to Law: 2251/1994 :
Distance contract is any contract relating to a good or service, which is concluded between a supplier and a consumer, without their simultaneous physical presence, within a system of supply of goods or services, organized by the supplier, who uses, exclusively, one or more means of technical communication from a distance until the conclusion of the contract.
Technical means of distance communication, within the meaning of this article, are in particular the forms without recipient, the forms with recipient, the standard letters, the leaflets with order, the catalogs, the telephone with or without human intervention, the radio, videophone, videotext (microcomputer and TV screen) with keyboard or two-way communication screen, e-mail, fax and television.
This right starts from the day of receipt of these instructions in writing, however not before the delivery of the products (according to article 4 § 9 of law 2251/1994 ).
The sending of the Withdrawal Declaration or the sending of the products within 14 calendar days, will be considered sufficient for the timely exercise of the Right of Withdrawal.
3 Sending a Withdrawal Statement
The statement is sent in writing in the following ways.
- By registered letter to Anna Terzi ( Ntemonte) based at 146 Ippokratous Street, Athens, 11472
- By e-mail to: ntemontelovers@hotmail.com .
4 Product Returns
- The products are returned at the customer’s expense or presented by the customer himself at the address: 146 Ippokratous Athens, 11472
For the best possible service you can contact our company at +302117155928
5 Inability to Exercise the Right of Withdrawal
The right of withdrawal from article 4 § 10 of law 2251/1994 does not apply:
- In cases where the price of the products has been paid at the physical store of the Private Enterprise Anna Terzi ( Ntemonte ) and at the same time, they have been received from the physical store, as the sale is not considered to have been done remotely.
- In cases where the delivered products have been manufactured according to the specifications set by the customer or according to his personal requirements or which by their nature are impossible to return by shipment.
6 Valid Exercise of the Right of Withdrawal
In case of valid exercise of the right of withdrawal and on the condition that the product has been returned to Anna Terzi ( Ntemonte ) Individual Company , the customer will receive a credit note equal to the sale price, which will be repaid by Anna Terzi (Ntemonte ) . from the same way in which the customer made the payment of the price without undue delay.
In case the customer has paid the price by cash on delivery, then the Individual Company Anna Terzi ( Ntemonte ) , will pay the amount owed by bank deposit.
It is expressly agreed and the customer already provides the irrevocable order and consent for this, the Private Company Anna Terzi (Ntemonte ) to be entitled to deduct from the refund the return costs, which are borne by the customer, any compensation in case of damage or compensation. value of the product due to wear or damage of the product due to customer actions as well as the possible cost of re-storage (ie 10% of the final value of the product on the day of initial invoicing with a minimum re-storage fee of € 5.00, the value will be proved on the basis of the relevant document) which will be deducted from all refunds.
The Private Company Anna Terzi (Ntemonte ) in any case is entitled to claim in any legal way any amount that was damaged (indicatively, either with respect to return costs or with wear or damage of the product).
7 Withdrawal Declaration Form
The customer can exercise the Right of Withdrawal within the legal time and return the product in front of the physical store of the Personal Business of Anna Terzi (Ntemonte)
